Support Tickets

Checkout error detected (TEST)
closed

From: tsnc62 • 11/27/2025, 1:25:37 AM

{"error":"Test payment failure","cart":["Dark Chocolate Fudge","Salted Caramel Fudge"],"timestamp":"2025-11-27T01:25:35.800Z"}

Unable to access recipes and other features
resolved

From: Maggie Jean-Baptiste • 11/25/2025, 7:04:26 PM

I have a gifted membership, yet I'm unable to access anything on the site except for the community posts.

Not extracting the right things
closed

From: Gina Florentine • 10/12/2025, 5:51:13 AM

Im copying link of recipes and it extracts stuff from my Instagram accounts and won't let me delete it. Please also delete 30 minute sheet pan dinner, grandmas chocolate chip cookies iced brown sugar shakes espresso, marry me chicken, viral baked feta pasta, and cloud bread. These were not what I wanted. I dont remember what they were supposed to be now. All of the recipes we enter should have a way to delete, edit and delete or edit the pictures. Most of my recipes from social media dont import the pictures either

My recipes from social media are capturing the wrong things
closed

From: Gina Florentine • 10/12/2025, 5:36:13 AM

I'm copying the link straight from the recipes and the videos and names of the dishes are wrong. Can you delete marry me chicken, cloud bread, there's a couple more i will get the names of. It won't let me delete to edit which should be added and a way to edit the picture associated with your recipe

My prem. Account feature
closed

From: grandmasrecipebox • 10/6/2025, 4:45:29 PM

Fix the membership

Grandmas recioe account
closed

From: tsnc62 • 10/6/2025, 3:42:11 AM

Can not view my recipes